Privacy Policy

Our Commitment to Your Privacy

At Vitality & Bloom, we understand the importance of your personal data and are dedicated to safeguarding it. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website, make a purchase, or interact with our services. We encourage you to read this policy carefully to understand our practices regarding your data.

Effective Date: 1 January 2024

1. Information We Collect

We collect various types of information to provide and improve our services to you:

• Personal Data: This includes information that can identify you directly or indirectly, such as your name, email address, postal address, phone number, payment information (credit card details, billing address), and account login credentials. We collect this when you register for an account, place an order, subscribe to our newsletter, or contact us directly.
• Usage Data: We automatically collect information about how you access and use our website. This may include your IP address, browser type, browser version, the pages of our website that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
• Tracking & Cookies Data: We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

2. How We Use Your Information

Vitality & Bloom uses the collected data for various purposes:

• To provide and maintain our services, including processing your orders and managing your account.
• To notify you about changes to our services or products.
• To allow you to participate in interactive features of our website when you choose to do so.
• To provide customer support and respond to your inquiries.
• To gather analysis or valuable information so that we can improve our website and offerings.
• To monitor the usage of our website and detect, prevent, and address technical issues.
• To provide you with news, special offers, and general information about other goods, services, and events which we offer that are similar to those that you have already purchased or inquired about, unless you have opted not to receive such information.
• To comply with legal obligations and protect our legal rights.

3. Data Storage and Security

The security of your data is of utmost importance to us. We implement a variety of security measures, including encryption and secure servers, to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee its absolute security.

Your personal data is stored on secure servers located within the United Kingdom and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential.

4. Data Sharing with Third Parties

Vitality & Bloom does not sell, trade, or otherwise transfer your personally identifiable information to outside parties without your consent, except as described below:

• Service Providers: We may employ third-party companies and individuals to facilitate our service, provide the service on our behalf, perform website-related services, or assist us in analyzing how our service is used. These third parties have access to your personal data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. Examples include payment processors, shipping partners, and email service providers.
• Legal Requirements: We may disclose your personal data in the good faith belief that such action is necessary to: comply with a legal obligation, protect and defend the rights or property of Vitality & Bloom, prevent or investigate possible wrongdoing in connection with the service, protect the personal safety of users of the service or the public, or protect against legal liability.
• Business Transfer: In the event of a merger, acquisition, or asset sale, your personal data may be transferred. We will provide notice before your personal data is transferred and becomes subject to a different Privacy Policy.

5. Your Data Protection Rights

Depending on your location, you may have the following data protection rights:

• The Right to Access: You have the right to request copies of your personal data.
• The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
• The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at [email protected].

6. Cookies Policy

Our website uses cookies to enhance your browsing experience, analyze site traffic, and personalize content. For detailed information on the types of cookies we use, why we use them, and how you can control your cookie preferences, please visit our dedicated Cookie Policy page.

7. Links to Other Websites

Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

8. Children's Privacy

Our services are not intended for anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our website, prior to the change becoming effective and update the "Effective Date" at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: [email protected]
• By visiting this page on our website: contact-us.php
• By phone number: +44 20 7925 0918
• By mail: 10 Downing Street, London SW1A 2AA, United Kingdom